Delivery & Returns
Delivery notes to future Bad Bitches
Please note that once your order is confirmed, we are unable to alter the delivery address or method, or any details within your order, such as product, number of products, size, colour.
Shipping timing begins when you receive the shipping confirmation email.
All delivery tracking is available from when you receive the shipping confirmation email.
Please note that our courier cannot deliver to certain addresses such as student, campus accommodation, hotels, restaurants, caravans, stores or forwarding addresses.
Purchases made on badbframes.com will be delivered by DPD Courier.
Working days are defined as Monday to Friday 8am to 6pm, excluding public holidays in the UK.
Please note that deliveries can take longer in certain areas such as Isles or the Highlands.
We do not deliver to the Channel Islands.
Returns notes to all Bad Bitches
We are happy to accept returns and exchanges from all Bad Bitches within 30 days of reception or collection of your BBFrames.
You must request a return by filling the return form on Bad Bitch Frames Return & Shipping portal page before returning an order.
Refunds will be made to the original purchaser, in the original method of payment.
Product must be in perfect condition, unworn.
Product must be returned in original shipping packaging and original branded packaging, with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes.
Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return. Refunds can take up to 10 working days to be processed after the cancellation of the order. Working days are defined as Monday to Friday 8am to 6pm, excluding public holidays in the UK.